About Us
Orbit Logistics is a 100% wholly owned Australian Company offering our clientele over 150 years combined experience in all aspects of International Trade.
Our primary focus is aimed at ensuring our clients experience a quality service to the highest standard achievable with proactive and responsive communication creating true working partner relationships.
Orbit Logistics has identified a niche in today’s market for a partner that will offer to its clients “a customer first policy”.
The customer first “policy” includes;
- Service
- Pricing
- Continuous Improvement
- Partner development
As a young company with a wealth of experience and expertise we see this as an ideal opportunity for our customers to develop a long term partnership that will provide market leadership.
In respect of your requirements we can assure you that Orbit Logistics is capable of meeting all your expectations.
Orbit Logistics Pty Ltd can:
- Deal with Suppliers, Customs, Shipping Companies, Airlines , Carriers, Couriers and agents on behalf of our customers
- Work to reduce our customer costs on an ongoing basis
- Provide a comprehensive Tracking System that will have visibility from Order Placement to Final Delivery
- Provide a Proof of delivery system that is linked to the Tracking System
- Prioritise shipments in line with ex works availability and into store dates
- Identify “priority” products and ensure goods are delivered within the agreed time frame
- Consolidate shipments as required and outlined
- Provide our customers with pro-active information on all potential problems – Including the status of damaged/lost shipments and the appropriate action for re-supply in shortest possible lead-time.
- Look to improve the total transit time of your products
- Provide our customers with agreed monthly reporting and arrange review meetings to discuss performance and improvements
- Where appropriate to our customer’s business, provide advanced technologies to streamline and improve the logistics processes
- Continue to challenge existing procedures and conventions
- Eliminate duplications to processes
- Ensure that our customer’s are aware of changes to the marketplace in relation to Customs, Ports, Shipping and Government bodies
- Ensure that dealings are open and productive
- Treat all export shipments with the same requirements of imports
- Utilise carriers that have clean and safe vehicles and act in a publicly responsible manner in the way they conduct business for our customers
- Ensure all agents and carriers fulfil their public and legal responsibilities under occupational health and safety, and other legislative requirements
- Promote our customers at all times
Logistic Solutions
As an independent Logistics company, Orbit Logistics offer a worldwide network whilst maintaining the integrity of service provided at a personal level. We are in a position to select the best rate/service option from any region.
Orbit Logistics offers a full range of import/export/customs clearance, air and sea forwarding services through our local and global network.
These services include:
- Import and Export FCL/LCL forwarding and consolidation/de-consolidation
- Airfreight of hazardous and general cargo
- Import and Export Customs Clearance
- Ex-wharf - FCL and LCL haulage
- Warehouse, Distribution, Packing and Storage
- Tailored customer solutions
- Customer Service
- Supply Chain Solutions
- Marine Insurance
- Complete documentation service through to bank negotiation
Customer Service
Customer service sets us apart from the rest. We utilise state of the art technology, but the key is still personal communication with our clients.
Making sure your cargo reaches its destination in the most expedient, safe, and cost effective means is our top priority.
Upon receipt of an order our experience staff will ascertain:
- Is the shipment time sensitive i.e. Conference or Non-conference, Direct or transhipment service
- Is the shipment over 15M3, should it be shipped as an FCL
- For FCL shipments, does the cargo comply with weight and measurement restrictions
- Should the shipment be sent as parcel or small package for under 10 Kg
- For breakbulk cargo, does it need to be stowed underdeck to avoid the potential of water damage.
- What costs are covered by our customer in accordance with the INCOTERMS 2000.
- Is the cargo volumetric, will the shipment be rated on the actual or chargeable weight
Orbit Logistics has an extensive world-wide agency network that can arrange all of the above and keep you informed of your cargo movements at all times.
We are able to keep you informed of your cargo movements at all times so as you may best plan for your future needs.
This is achieved through the use of pre-alerts or our “Orbit Connect” product.
Orbit connect allows us to:
- Expedite your orders - Orbit can receive your purchase orders electronically or manually and manage these through our network to keep you informed of changes that may affect your supply chain
- Delivery - Orbit will provide up to date accurate information on current shipments from ETD through ETA to clearance and delivery
Orbit Logistics prides itself on being user friendly and hassle free.
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